Effective Date: February 12, 2025

 

At BONEMA - FZCO, we are committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with us online or offline. By using our website, www.bonema.ae, you agree to the terms outlined in this policy.

 

Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: Name, email address, phone number, billing/shipping address, etc.
• Technical Information: IP address, browser type, operating system, referring website, and usage information through cookies or other tracking technologies.
• Transactional Information: Payment details, order history, and purchase preferences.
• Communication Information: Any information you provide when contacting us via email, contact forms, or customer support.

 

How We Use Your Information

We use the information collected for the following purposes:

• Providing Services: To process your orders, manage your account, and deliver products or services.
• Improving Our Website: To analyze how visitors use our website and improve the overall user experience.
• Marketing: To send you promotional offers, newsletters, and other marketing materials (with your consent).
• Customer Support: To address your inquiries, provide customer support, and manage complaints or disputes.
• Legal Obligations: To comply with applicable laws and regulations, such as tax and financial reporting obligations.

 

How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: With trusted third parties who provide services on our behalf, such as payment processors, delivery companies, IT service providers, and marketing platforms.
• Legal Compliance: If required by law or in response to legal requests or processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

We will never sell or lease your personal information to third parties.

 

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance. Cookies are small files that are stored on your device and allow us to recognize your browser and capture certain information. You can control cookie settings in your browser. However, disabling cookies may affect the functionality of the website. For more information, please see our Cookie Policy.

 

Data Security

We take data security seriously and implement reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

However, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your data, we cannot guarantee the security of information transmitted to our website, and any transmission is at your own risk.

 

Your Rights

Under UAE law, you have certain rights regarding your personal information, including:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct or update your personal information if it is inaccurate or incomplete.
• Right to Deletion: You have the right to request that we delete your personal information under certain conditions.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw it at any time.

To exercise these rights, please contact us at info@bonema.ae.

 

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law (such as for tax and accounting purposes).

 

Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant legal requirements. Any updates will be posted on this page, and the "Effective Date" will be revised accordingly.

 

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

 

BONEMA - FZCO

Building A1, DDP, Dubai Silicon Oasis 

Dubai, United Arab Emirates 

Email: info@bonema.ae